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CUI@IUI: Theoretical and Methodological Challenges in Intelligent Conversational User Interface Interactions

Workshop at the 2021 ACM Intelligent User Interface (IUI) Conference

Organisers

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Philip R. Doyle is a PhD candidate in Human-Computer Interaction at University College Dublin, specialising in studying user perceptions of CUIs as dialogue partners. Adopting theory and methodological practices from cognitive psychology, Philip has published research at CHI, CUI, MobileHCI, IJHCI and is also a member of the current CUI steering committee. In addition to his main area of research, Philip also has a strong interest in ethics and transparency in CUI design.

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Daniel John Rough is a Lecturer in Computing at the University of Dundee, Scotland. His main research interest is in end-user development - designing interfaces that are not just easy to use, but also easy to tailor and extend without programming experience. His current research investigates how conversational user interfaces can be made more tailorable by their end users to improve user experience.

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Justin Edwards is a PhD candidate at University College Dublin and a member of the ADAPT centre. His research examines speech in multitasking environments, examining how people speak to machines when busy conducting other tasks, and applying these insights to the design of system-initiated dialogue with conversational agents. His work has been presented at CHI, CUI and MobileHCI and published in Interacting with Computers. He also hosts a podcast about computational creativity called Robots on Typewriters, with work on this topic being published twice at CUI.

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Benjamin Cowan is an Assistant Professor at University College Dublin’s School of Information & Communication Studies. His research lies at the juncture between psychology, HCI and computer science in investigating how theoretical perspectives in human communication can be applied to understand phenomena in speech based human-machine communication. He has published widely on user centered issues in conversational and speech interface interaction, is co-founder of the international Conversational User Interfaces (CUI) conference series and has been involved in a number of workshops on this topic at CHI and Mobile HCI on designing speech and language technologies.

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Leigh Clark is a Lecturer in Human-Computer Interaction at the Computational Foundry in Swansea University. His research examines the effects of voice and language design on speech interface interactions and how linguistic theories can be implemented and redefined in this context. He is co-founder of the international Conversational User Interfaces (CUI) conference series.

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Martin Porcheron is a Lecturer in the Computational Foundry at Swansea University. His work examines the use of new technologies such as conversational systems in multi-party settings like pubs and the home. He has recently co-organised workshops at CHI '18--'20 and CSCW '16--'17 on topics including collocated interaction with technologies and conversational user interfaces. He was Full Papers Chair for the inaugural CUI '19 conference, Program Chair for CUI '20, and is a member of the conference steering committee.

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Stephan Schlögl is an Associate Professor in the Dept. Management, Communication IT at theMCI Management Center Innsbruck. His main research interest lies in human-computer interaction,particularly focusing on conversational user interfaces and other types of AI supported interaction modalities. He was one of the general chairs for the CUI 2020 conference.

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María Inés Torres is Full Professor at UPV/EHU Univeridad del Pais Vasco and director of the SPIN RG Speech Interactive Research Group. Her research focuses on statistical approaches to deal with spoken dialog systems, aiming to learn from human interaction to generate artificial interaction. Furthermore, she and her group look at methods to identify emotions in speech. She is one of the general chairs for the CUI 2020 conference.

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Cosmin Munteanu is an Assistant Professor at the Institute for Communication, Culture, Information, and Technology at the University of Toronto Mississauga, and Director of the Technologies for Ageing Gracefully lab. His research is focused on investigating information-rich media and intelligent technologies, such as speech interfaces, for several applications: mobile devices, mixed reality systems, and learning and assistive technologies for marginalized users. With almost a quarter century of research at the intersection of Human-Computer Interaction, Automatic Speech Recognition, Natural User Interfaces, Mobile Computing, Ethics, and Assistive Technologies, Cosmin has been actively championing the inclusion of more speech research in the HCI space. He has co-organized numerous workshops, panels, and courses on the topic of voice interaction at SIGCHI and industry conferences, and has been part of the steering committee for the Conversational User Interfaces (CUI) conference series since its inception. URL: http://cosmin.taglab.ca

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Christine Murad is a graduate student at the Technologies for Aging Gracefully lab in the Department of Computer Science at the University of Toronto. Her research looks at the usability and design of conversational voice interfaces, and exploring the development of different tools and resources to aid in intuitive and user-friendly conversational voice interaction. She recently co-organized a related workshop at CHI ’19 and CHI '20. She is a member of the CUI conference steering committee.

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Jaisie Sin is a graduate student at the Technologies for Aging Gracefully Lab and the Faculty of Information at the University of Toronto, in Toronto, Canada. Her research focuses on older adults' use of technology, in particular of speech-based interfaces, and inclusive design from the perspective of preventing digital marginalization. She recently co-organized a related workshop at CHI '20.

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Minha Lee is a PhD candidate in Human-Technology Interaction and Philosophy & Ethics groups of Eindhoven University of Technology. She is an incoming assistant professor at the department of Industrial Design of the same university. She researches on morally relevant interactions with CUIs, particularly on promotion of well-being through positive moral emotions like compassion. Her recent work finds that our well-being can be promoted through conversations with digital entities, for example in becoming more self-compassionate via talking compassionately to a chatbot.

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Matthew P. Aylett is Chief Scientific Officer and co-founder of CereProc, an Edinburgh-based technology company that creates advanced text-to-speech solutions. Dr Aylett, who holds a PhD in Speech and Language Technology from the University of Edinburgh, is recognised by both industry and academia as a world leader in speech technology research and development. His work at CereProc focuses on combining a passion for innovative and disruptive technology while creating individual, engaging and emotional voices that change how we interact with and experience technology.

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Heloisa Candello is an interaction designer and a research scientist at the IBM Research laboratory in Brazil. She is also a research scientist at ACM SIGCHI Volunteer Development Committee. She has experience in leading and conducting design research activities to understand people's contexts and motivations to use conversational technologies. She recently co-organized a related workshop at CSCW '17, CHI '18, and the prior workshop CUI@CHI '20. She is a member of the CUI conference steering committee.