| Welcome session | 3:00 - 3:20 PM | Organizers Introductions | Organisers |
| Cognition, behaviour & personality | 3:20 PM | [1] Personalised Chats with Voice Assistants - The User Perspective | Sarah Theres Völkel |
| Cognition, behaviour & personality | 3:25 PM | [2] Do Make me Think! How CUIs Can Support Cognitive Processes | Leon Reicherts |
| Cognition, behaviour & personality | 3:30 PM | [3] Embodied Conversational Agent Behavior and its Impact on Trust in Other Agents | Reza Moradinezhad |
| Voice on the internet | 3:35 PM | [4] Challenges in Supporting Exploratory Search Through Voice Assistants | Xiao Ma |
| Voice on the internet | 3:40 PM | [5] Interactive Visual Description of a Web Page for Smart Speakers | Peggy Chi |
| Voice on the internet | 3:45 PM | [6] Case for a Voice-Internet:Voice Before Conversation | John Zimmerman |
| Voice on the internet | 3:50 PM | [7] Toward Voice-Assisted Browsers: A Preliminary Study with Firefox Voice | Alex Williams, Julia Cambre, Ian Bicking, Abe Wallin, Jofish Kaye |
| | 4:00 - 4:20 PM | - Discussion - | |
| Situated agents (i.e. context-specific & challenges within) | 4:25 PM | [8] Learning and Teaching with Conversational Agents | Ken Jen Lee and Parastoo Baghaei Ravari |
| Situated agents (i.e. context-specific & challenges within) | 4:30 PM | [9] Speaking to Machines. User's work in Complex Voice Interactional Environments | Moustafa Zouinar & Julia Velkovska |
| Situated agents (i.e. context-specific & challenges within) | 4:35 PM | [10] Getting Rid of Wake Words:Moving Towards Seamless Conversations with Intelligent Personal Assistants | Shashank Ahire |
| Situated agents (i.e. context-specific & challenges within) | 4:40 PM | [11] Unveiling Practices and Challenges of Machine Teachers of Customer Service Conversational Systems | Heloisa Candello |
| Situated agents (i.e. context-specific & challenges within) | 4:45 PM | [12] Design Systems for Conversational UX | Robert J. Moore |
| Situated agents (i.e. context-specific & challenges within) | 4:50 PM | [13] Proactive Smart Speakers for Chronic Disease Management: Challenges and Opportunities. | Jing Wei |
| Situated agents (i.e. context-specific & challenges within) | 4:55 PM | [14] Supporting Voice User Interface Design | Christine Murad |
| | 5:00 - 5:20 PM | - Break Time - | |
| Emotion & engagement | 5:25 PM | [15] Towards Empathic Conversational Interaction | Micol Spitale |
| Emotion & engagement | 5:30 PM | [16] Chatbot with Touch and Graphics: An Interaction of Users for Emotional Expression and Turn-taking | Hyeonggeun Yun |
| Emotion & engagement | 5:35 PM | [17] User Engagement with Chatbots: A Discursive Psychology Approach | Jayati Dev |
| Emotion & engagement | 5:40 PM | [18] A Coding Scheme for Conversational Style Classification in Online Microtasking | Sihang Qiu |
| Future of design & testing | 5:45 PM | [19] HCI Research Challenges of the Next Generation of Conversational Systems | Claudio Pinhanez |
| Future of design & testing | 5:50 PM | [20] Leveraging the Crowd to Support the Conversational Design Process | Yoonseo Choi |
| Future of design & testing | 5:55 PM | [21] Methods and Tools for Prototyping Voice Interfaces | Julia Cambre |
| Future of design & testing | 6:00 PM | [22] Eschewing Gender Stereotypes in Voice Assistants to Promote Inclusion | Andreea Danielescu |
| Future of design & testing | 6:05 PM | [23] Understanding Differences between Heavy Users and Light Users in Difficulties with Voice User Interfaces | Hyunhoon Jung |
| | 6:10 - 6:40 PM | - Discussion - | |
| Closing session | 6:40 - 7:00 PM | Summary of discussions and closing session | Organisers |