Let's Talk About CUIs: Putting Conversational User Interface Design Into Practice
Workshop at the 2021 ACM CHI Conference
About the Workshop
As CUIs become more prevalent in both academic research and the commercial market, it becomes more essential to design usable and adoptable CUIs. Though research on the usability and design of CUIs has been growing greatly over the past decade, we see that many usability issues are still prevalent in current conversational voice interfaces, from issues in feedback and visibility, to learnability, to error correction, and more. These issues still exist in the most current conversational interfaces in the commercial market, like the Google Assistant, Amazon Alexa, and Siri. The aim of this workshop therefore is to bring both academics and industry practitioners together to bridge the gaps of knowledge in regards to the tools, practices, and methods used in the design of CUIs. This workshop will bring together both the research performed by academics in the field, and the practical experience and needs from industry practitioners, in order to have deeper discussions about the resources that require more research and development, in order to build better and more usable CUIs.
This workshop comes at a time where research on CUI usability, design, and development is at an exponential growth. We are also seeing a large commercial push and demand for usable CUIs - many of which we’ve already seen the likes of, such as Google Assistant, Amazon Alexa, and Siri. This workshop will be critical to the direction of the field, bringing together researchers, developers, designers, and industry practitioners to:
Identify the gaps between academia and industry in terms of methods, tools, and practices used in CUI design and development
Identify key design challenges in the development of CUI devices, and particularly, the tools and practices which are key to the space of developing CUIs which are not yet in existence and require more research
Please see our Call for Papers page for details about submitting to the workshop.
KEY DATES
Note: Dates tentative while waiting for confirmation of official CHI registration timeline
Submission Deadline: February 26th, 2021 (11:59 PM, Anywhere on Earth, email to Christine Murad)
Author Notifications: March 12th, 2021
Camera Ready: April 2nd, 2021
Workshop date: May 8th, 2021 - 22:00 JST [Provisional]